Pengaruh Sikap, Norma Subjektif, dan Persepsi Kontrol Perilaku terhadap Intensi Melakukan Inquiry

Authors

  • Muhammad Fikri Annafi Universitas Negeri Surabaya, Surabaya, Indonesia
  • Danang Ary Dewangga Universitas Negeri Surabaya, Surabaya, Indonesia
  • Muhammad Fachmi Universitas Negeri Surabaya, Surabaya, Indonesia
  • Dhiyan Septa Wihara Universitas Negeri Surabaya, Surabaya, Indonesia

DOI:

https://doi.org/10.38035/dit.v3i4.3482

Keywords:

Theory of Planned Behavior, Iklan Digital, Intensi Inquiry, PT Pusri Palembang

Abstract

Penelitian ini menganalisis pengaruh sikap, norma subjektif, dan persepsi kontrol perilaku terhadap intensi calon konsumen melakukan inquiry pada iklan digital aset PT Pusri Palembang dengan pendekatan Theory of Planned Behavior (TPB) (Ajzen, 2020). Metode penelitian bersifat kuantitatif asosiatif dengan data dari 150 responden, dianalisis menggunakan Partial Least Square Structural Equation Modeling (PLS-SEM) dengan SmartPLS 4 (Hair et al., 2019). Hasil penelitian menunjukkan ketiga variabel berpengaruh positif dan signifikan: sikap (Original Sample = 0,232; T = 3,294; p = 0,001), norma subjektif (0,238; T = 3,178; p = 0,001), dan persepsi kontrol perilaku (0,246; T = 3,315; p = 0,001). Nilai R² = 0,186 menunjukkan model menjelaskan 18,6% variabilitas intensi inquiry. Temuan ini memperkuat penerapan TPB pada pemasaran aset high-involvement BUMN.

 

References

Ajzen, I. (2020). The theory of planned behavior: Frequently asked questions. British Journal of Social Psychology, 59(2), 173-188. https://doi.org/10.1111/bjso.12355

Darsono, J. T., Susana, E., & Prihantono, E. Y. (2020). Implementasi Theory of Planned Behavior terhadap Pemasaran Usaha Kecil Menengah melalui E-Commerce. Jurnal Manajemen & Kewirausahaan, 8(2), 206-215.

Dewantara, N., Putra, Y. N., & Noer, L. R. (2024). Pengaruh Social Media Marketing terhadap Purchase Intention Produk Kendaraan Listrik berdasarkan Theory of Planned Behavior. Jurnal Manajemen Bisnis dan Kewirausahaan, 8(6), 1450-1463. https://doi.org/10.24912/jmbk.v8i6.31174

Dewi, M. S., & Najib, M. (2025). Understanding the Role of Purchase Intention in Affecting Buying Behavior Toward Green Product from the TPB Perspective. Jurnal Bisnis dan Akuntansi, 27(1), 75-96.

Fahlevi, A., & Toha, M. (2025). Proposed Marketing Strategy To Increase Brand Recognition In B2B Business (Case Study At PT Prima Sambara Persada). Journal Integration of Management Studies, 3(2), 227-240.

Fishbein, M., & Ajzen, I. (2010). Predicting and changing behavior: The reasoned action approach. Psychology Press.

Hair, J. F., Risher, J. J., Sarstedt, M., & Ringle, C. M. (2019). When to use and how to report results of PLS-SEM. European Business Review, 31(1), 2-24. https://doi.org/10.1108/EBR-11-2018-0203

Han, T. I., & Stoel, L. (2017). Explaining socially responsible consumer behavior: A meta-analytic review of the Theory of Planned Behavior. Journal of International Consumer Marketing, 29(2), 91-103. https://doi.org/10.1080/08961530.2016.1251870

Juliandry, C., Deu, I., & Eryc. (2025). Technology Acceptance and Planned Behavior: How TikTok Impacts Digital Entrepreneurship Intention among University Students in Batam City. Jurnal JTIK, 9(3), 877-895. https://doi.org/10.35870/jtik.v9i3.3606

Octarina, E., Hartoyo, & Beik, I. S. (2019). Customer Purchase Intention on Sharia Mutual Fund Products: A TPB Approach. Journal of Consumer Sciences, 4(1), 37-47. https://doi.org/10.29244/jcs.4.1.37-47

Paul, J., Modi, A., & Patel, J. (2016). Predicting green product consumption using theory of planned behavior and reasoned action. Journal of Retailing and Consumer Services, 29, 123-134. https://doi.org/10.1016/j.jretconser.2015.11.006

Pidada, I. A. I. (2019). The Effectiveness of Online Marketing Using B2C and B2B at Movenpick Resort and Spa Jimbaran, Bali. Jurnal Bisnis Hospitaliti, 8(1), 15-23. https://doi.org/10.31334/jbhospitaliti.v8i1.353

Rusti, A. D., Masnita, Y., & Kurniawati. (2024). Tinjauan Theory of Planned Behavior dalam Mempengaruhi Purchase Intention dan Purchase Behavior melalui Social Media. Jurnal Ekonomi Efektif, 7(1), 116-130. http://dx.doi.org/10.32493/JEE.v7i1.42567

Sari, D. M., Masnita, Y., & Nursaima, A. R. (2024). TPB dalam Menciptakan Brand Awareness Guna Meningkatkan Purchase Intention. Value: Jurnal Manajemen dan Akuntansi, 19(2), 715-732.

Wang, Y., Wang, Y., Lin, H., & Li, Y. (2019). Determinants of user adoption of internet banking: An empirical study based on the Theory of Planned Behavior. International Journal of Bank Marketing, 37(3), 806-827.

Widodo, H., & Marsasi, E. G. (2025). The Role of Attitude and Knowledge in Predicting Ads Platform Use Behavior: An Application of the Theory of Planned Behavior (TPB) in Indonesia. Jurnal Wawasan Manajemen, 13(2), 105-125. https://doi.org/10.20527/jwm.v13i2.375

Hasan, H. N., & Suciarto, S. (2020). The Influence of Attitude, Subjective Norm and Perceived Behavioral Control towards Organic Food Purchase Intention. Journal of Management and Business Environment (JMBE), 1(2), 132-145. https://doi.org/10.24167/jmbe.v1i2.2260

Kusuma, R., Surya, B., & Rasyid, A. (2024). The Role of Theory of Planned Behavior and AIDA Model in Shaping Property Purchase Intention: Evidence from Bekasi Regency. SOSHUM: Jurnal Sosial dan Humaniora, 14(2), 181-196.

Wiraputra, A. L., & Irwansyah, I. (2023). Meningkatkan Niat Beli Konsumen Melalui Pemasaran Digital: Iklan, Celebrity, Dan Influencer. JKOMDIS: Jurnal Ilmu Komunikasi dan Media Sosial, 3(3), 739-749. https://doi.org/10.47233/jkomdis.v3i3.1267

Prasad, R. (2024). Exploring the role of the theory of planned behavior and the intention-behavior gap in the adoption of products and solutions by B2B organizations: an analysis of organizational culture as moderators or mediators. Theses and Dissertations. Pepperdine University. https://digitalcommons.pepperdine.edu/etd/1510/

Hair, J. F., Henseler, J., Dijkstra, T. K., & Sarstedt, M. (2022). Partial Least Squares Structural Equation Modeling. In C. Homburg, M. Klarmann, & A. Vomberg (Eds.), Handbook of Market Research (pp. 1-37). Springer. https://doi.org/10.1007/978-3-319-57413-4_7-1

Downloads

Published

2026-06-26

How to Cite

Annafi, M. F., Dewangga, D. A., Fachmi, M., & Wihara, D. S. (2026). Pengaruh Sikap, Norma Subjektif, dan Persepsi Kontrol Perilaku terhadap Intensi Melakukan Inquiry. Dinasti Information and Technology, 3(4), 219–228. https://doi.org/10.38035/dit.v3i4.3482