The Influence of the Quality of Work Systems and Facilities on Work Effectiveness which Impacts the Quality of Public Services at the Regional Revenue Agency of West Tanjung Jabung Regency
DOI:
https://doi.org/10.38035/jafm.v6i4.2398Keywords:
System Quality, Work Facilities, Work Effectiveness, Service QualityAbstract
This study aims to obtain an overview of the quality of the system, work facilities, work effectiveness and the quality of public services at the Regional Revenue Agency of West Tanjung Jabung Regency. As well as to determine and analyze the influence of the quality of the system and work facilities through work effectiveness on the quality of public services at the Regional Revenue Agency of West Tanjung Jabung Regency. This study was conducted at the Regional Revenue Agency of West Tanjung Jabung Regency. With a population of 118,264 taxpayers who receive services, while the sample size in this study uses the Slovin theory with a margin of error of 10% so that a sample of 100 is obtained. This study uses a quantitative approach with a survey method and uses Partial Least Square (PLS) data analysis. The results of the study indicate that the quality of the system and work facilities have an influence on the quality of service, both directly and indirectly through employee work effectiveness. This shows that the better the quality of the system and work facilities used in carrying out tasks, the more effective the performance that can be achieved by employees in providing excellent service to the community.
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