M. Gusti Guntara, P. Fachrial, and A. Ade Suryobuwono, “The Influence of Service Quality, User Experience and Promotion on Passenger Loyalty Mediated by Reuse Intention of Jaklingko Mikrotrans in Jakarta”, JAFM, vol. 6, no. 6, pp. 3604–3612, Feb. 2026.