Wahyudi Putera, Fajar, and Rizal Ramdan Padmakusumah. “The Influence of Total Quality Management (TQM) and Service Quality (Servqual) on Customer Satisfaction of Netflix Services”. Journal of Accounting and Finance Management 5, no. 6 (January 21, 2025): 1487–1498. Accessed January 30, 2025. https://dinastires.org/JAFM/article/view/1358.