Determinan Kepuasan Kerja Auditor Inspektorat Daerah di Wilayah Provinsi Sumatera Barat: Peran Mediasi Motivasi Pelayanan Publik
DOI:
https://doi.org/10.38035/dar.v4i1.3636Keywords:
Kepuasan Kerja, Desain Pekerjaan, Kepemimpinan Transformasional, Persepsi Dukungan Organisasional, Motivasi Pelayanan PublikAbstract
Penelitian ini bertujuan menganalisis pengaruh desain pekerjaan, kepemimpinan transformasional, dan persepsi dukungan organisasional terhadap kepuasan kerja auditor Inspektorat Daerah Tipe A di Provinsi Sumatera Barat dengan motivasi pelayanan publik sebagai variabel mediasi. Penelitian menggunakan pendekatan kuantitatif dengan metode explanatory research. Populasi penelitian berjumlah 283 auditor, dengan sampel sebanyak 165 responden yang dipilih menggunakan teknik proportional stratified random sampling. Data dikumpulkan melalui kuesioner dan dianalisis menggunakan Partial Least Squares–Structural Equation Modeling (PLS-SEM) dengan SmartPLS 4. Hasil penelitian menunjukkan bahwa kepemimpinan transformasional dan persepsi dukungan organisasional berpengaruh positif dan signifikan terhadap kepuasan kerja auditor, sedangkan desain pekerjaan tidak berpengaruh signifikan. Desain pekerjaan dan persepsi dukungan organisasional berpengaruh positif terhadap motivasi pelayanan publik, sementara kepemimpinan transformasional tidak berpengaruh signifikan. Selain itu, motivasi pelayanan publik tidak berpengaruh signifikan terhadap kepuasan kerja dan tidak memediasi hubungan antara desain pekerjaan, kepemimpinan transformasional, maupun persepsi dukungan organisasional dengan kepuasan kerja auditor. Temuan ini mengindikasikan bahwa peningkatan kepuasan kerja auditor lebih efektif dicapai melalui penguatan kepemimpinan transformasional dan dukungan organisasional dibandingkan melalui peningkatan motivasi pelayanan publik sebagai mekanisme mediasi.
References
Ali, S. A. M., Said, N. A., Yunus, N. M., Kader, S. F. A., Latif, D. S. A., & Munap, R. (2014). Hackman and Oldham’s Job Characteristics Model to Job Satisfaction. https://doi.org/10.1016/j.sbspro.2014.03.646
Alias, N. E., Othman, R., Koe, W.-L., Krishnan, R., & Romaiha, N. R. (2024). The Impact of Job Design Factors on Job Satisfaction: A Study of Job Rotation, Enlargement and Enrichment in the Malaysian Public Sector. Information Management and Business Review, 16, 251–265. https://doi.org/10.22610/imbr.v16i4(s)i.4314
Ariwibowo, R., Nurkholis, N., & Saraswati, E. (2023). Reduced Audit Quality Practices among Local-Government’s Internal Auditors: What to do with Stress and Working Condition. https://doi.org/10.24843/jiab.2023.v18.i01.p07
Bass, B. M., & Riggio, R. E. (2006). Transformational Leadership. https://doi.org/10.4324/9781410617095
Blau, P. M. (1964). Justice in Social Exchange. https://doi.org/10.1111/j.1475-682x.1964.tb00583.x
Budiyanti, H., Patiro, S. P. S., Nurman, N., & Astuti, S. P. (2022). Do you trust your transformational leader? A study of civil state apparatus. https://doi.org/10.24914/jeb.v25i1.4215
Eisenberger, R., Shanock, L. R., & Wen, X. (2019). Perceived Organizational Support: Why Caring About Employees Counts. https://doi.org/10.1146/annurev-orgpsych-012119-044917
Grego-Planer, D., Gadomska‐Lila, K., ŻUREK, M., & KLEMPKE-PITEK, M. (2023). The link between perceived organizational support, job satisfaction and organizational citizenship behavior – does employee age make a difference? https://doi.org/10.29119/1641-3466.2023.188.9
Hackman, J. R., & Oldham, G. R. (1975). Development of the Job Diagnostic Survey. https://doi.org/10.1037/h0076546
Hakami, T. A. (2024). The determinants of job satisfaction and auditors’ performance in the Saudi context. https://doi.org/10.1108/jmb-07-2022-0038
Liu, A. A. L. A. A. (2021). Job Design and Job Satisfaction in Work Placement: Evidence from the On-the-Job Training at Audit Firms. https://doi.org/10.4208/itl.20210204
Nurjannah, N., Montundu, Y., & Yusuf, H. (2024). Impact of public service motivation on nurses’ job satisfaction and performance at RSUD Bahteramas Kendari. https://doi.org/10.59653/pancasila.v2i03.1121
Qureshi, S. F., & Tasneem, K. A. (2025). Promoting Sustainable Work Contentment Among Public Servants: A Perspective Through the Lens of Public Service Motivation. Journal of Chinese Human Resource Management, 16(3). https://doi.org/10.47297/wspchrmwsp2040-800501.20251603
Robbins, S. P., Judge, T. A., Das, Y., Sinha, I., Jackson, S., Luiz, D., Chattopadhyay, K., Gordon, W., Jain, A., Harris, E., Das, B., Namboodiri, V., Medepalli, V., Singh, A., & Vyas, A. (2024). Organizational Behavior.
Rollnik‐Sadowska, E., Slavković, M., Bercu, A., & Bugarčić, M. (2023). Public service motivation and job satisfaction: The role of social support during crisis. https://doi.org/10.24136/eq.2023.037
Saat, M. M., Halim, N. S. A., & Rodzalan, S. A. (2021). JOB SATISFACTION AMONG AUDITORS. Advanced International Journal of Banking Accounting and Finance, 3(7), 72–84. https://doi.org/10.35631/aijbaf.37006
Sekaran, & Bougie. (2016). Research Methods for Business: A Skill-Building Approach. Leadership & Organization Development Journal, 34(7), 700–701. https://doi.org/10.1108/lodj-06-2013-0079
Spector, P. E. (1997). Job Satisfaction: Application, Assessment, Causes, and Consequences. https://doi.org/10.4135/9781452231549
Verameta, A., Listiani, I., & Sijabat, R. (2021). Pengaruh kepemimpinan transformasional dan pengembangan karir terhadap kinerja dengan mediasi kepuasan kerja pada aparatur sipil negara kementerian perdagangan republik indonesia.
Vương, B. N., Giao, H. N. K., & Hung, D. V. (2023). How transformational leadership influences employees’ job-related outcomes through public service motivation: Does power distance orientation matter? https://doi.org/10.1080/23311975.2023.2176281
Wulandari, P. P., Sudarma, M., Prihatiningtias, Y. W., & Baridwan, Z. (2024). Internal audit quality in the stress paradigm and social exchange relationships. https://doi.org/10.1080/23311886.2023.2299137
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2026 Hafizol Gafur, Herri Herri, Donard Games
This work is licensed under a Creative Commons Attribution 4.0 International License.
Copyright :
Authors who publish their manuscripts in this journal agree to the following conditions:
- Copyright in each article belongs to the author.
- The author acknowledges that the DAR has the right to be the first to publish under a Creative Commons Attribution 4.0 International license (Attribution 4.0 International CC BY 4.0).
- Authors can submit articles separately, arrange the non-exclusive distribution of manuscripts that have been published in this journal to other versions (for example, sent to the author's institutional repository, publication in a book, etc.), by acknowledging that the manuscript has been published for the first time at DAR.
