Kepuasan Kerja memediasi Pengaruh Burnout terhadap Turnover Intention Tenaga Kesehatan Klinik X

Authors

  • Joseph Christian Tjahjadi Universitas Kristen Maranatha, Bandung, Indonesia
  • Kartika Imasari Tjiptodjojo Universitas Kristen Maranatha, Bandung, Indonesia

DOI:

https://doi.org/10.38035/dhps.v3i4.3424

Keywords:

Burnout, Kepuasan Kerja, Klinik, Tenaga Kesehatan, Turnover Intention

Abstract

Tantangan pengelolaan sumber daya manusia pada fasilitas pelayanan kesehatan makin tinggi khususnya terkait fenomena kelelahan kerja yang berpotensi meningkatkan intensitas keluar karyawan. Tujuan penelitian untuk menguji pengaruh burnout terhadap turnover intention dengan kepuasan kerja sebagai variabel mediasi pada tenaga kesehatan di Klinik X Bandung sebanyak 20 responden. Analisis data digunakan regresi linier berganda serta prosedur makro PROCESS Hayes. Uji mediasi membuktikan bahwa kepuasan kerja memediasi pengaruh burnout terhadap turnover intention dengan model mediasi sempurna (perfect mediation). Kesimpulan dari penelitian ini mengindikasikan bahwa kejenuhan kerja yang dirasakan tenaga kesehatan tidak serta-merta langsung memicu keinginan untuk mengundurkan diri, melainkan harus merusak rasa kepuasan kerja mereka terlebih dahulu sebelum akhirnya memunculkan niat untuk keluar dari instansi.

References

Alfara, F. M., & Saputra, F. E. (2024). Pengaruh kepuasan kerja dan stres kerja terhadap turnover intention pada karyawan generasi z: studi pada karyawan generasi z di Kota Bandar Lampung. Jurnal Ekonomi Efektif, 7(1), 29–39. https://openjournal.unpam.ac.id/index.php/JEE/article/view/43498

Bagyo, Y., & Zulfikar, D. R. (2025). The effect of workload and job burnout on turnover intention with job satisfaction as mediation variable (study at PT. Indiratex Spindo). International Journal of Economics, Accounting, and Management, 1(6), 541–548. https://doi.org/10.60076/ijeam.v1i6.1151

Caniago, M. A. I., & Mustafa, M. W. (2023). Pengaruh worklife balance dan burnout terhadap kepuasan kerja karyawan. Sosio E-Kons, 15(2), 151–159. https://www.researchgate.net/publication/373661224_Pengaruh_Worklife_Balance_dan_Burnout_terhadap_Kepuasan_Kerja_Karyawan

Giranda, G., Kusumajaya, H., & Maryana. (2024). Faktor-faktor yang berhubungan dengan keinginan pindah kerja (turnover intention) tenaga kesehatan. Jurnal Penelitian Perawat Profesional, 6(1), 23–32. https://jurnal.globalhealthsciencegroup.com/index.php/JPPP/article/view/1946

Iswanto, B., & Setyaningrum, R. P. (2025). The effect of burnout on turnover intention with work-life balance as a mediating variable. Jurnal Manajemen Bisnis, 12(2), 192–200. https://doi.org/10.33096/jmb.v12i2.1265

Kirani, A. P., Astuti, T., & Damayanti, D. D. (2025). Pengaruh burnout terhadap turnover intention pada karyawan Generasi Z di Kota Samarinda. JoPS: Journal of Psychology Students, 4(2), 124–129. https://doi.org/10.15575/jops.v4i2.49695

Martias, D. A. P. (2024). Pengaruh work life balance dan burnout terhadap tingkat kepuasan kerja karyawan organisasi pelayanan kemanusiaan: studi pada karyawan organisasi pelayanan kemanusiaan X. Jurnal Ilmu Kesejahteraan Sosial, 25(2), 115–132. https://doi.org/10.7454/jurnalkessos.v25i2.1023

Ningrum, D. S., Sulistiyani, N. W., & Imawati, D. (2023). Pengaruh work life balance dan burnout terhadap kepuasan kerja pada karyawan retail di Kota Samarinda. MOTIVA: Jurnal Psikologi, 6(2), 198–205. https://doi.org/10.31293/mv.v6i2.7541

Nuraini, N., Astiena, A. K., & Lita, R. P. (2025). The effect of burnout on turnover intention with job satisfaction as an intervening variable. Journal La Medihealtico, 6(5), 1401–1418. https://www.newinera.com/index.php/JournalLaMedihealtico/article/view/2710

Purba, O., & Simarmata, N. I. P. (2023). Pengaruh burnout terhadap turnover intention pada karyawan pabrik di Kota Medan. Innovative: Journal of Social Science Research, 3(4), 5436–5446. https://j-innovative.org/index.php/Innovative/article/view/4166

Putri, A. R., & Waskito, M. (2021). Pengaruh kompensasi dan kepuasan kerja terhadap turnover intention pada karyawan office PT. Cipta Nugraha Contrindo. KINERJA: Jurnal Ekonomi dan Bisnis, 4(1), 111–122. https://www.researchgate.net/publication/358597356_PENGARUH_KOMPENSASI_DAN_KEPUASAN_KERJA_TERHADAP_TURNOVER_INTENTION_PADA_KARYAWAN_OFFICE_PT_CIPTA_NUGRAHA_CONTRINDO

Rstandi, R. M., & Senen, S. H. (2021). Pengaruh kepuasan kerja dan reward system terhadap turnover intention. Jurnal Ilmu Manajemen dan Bisnis, 12(2), 147–154. https://doi.org/10.17509/jimb.v12i2

Sukarman, P. A. (2022). The role of job satisfaction as a mediation variable on the influence of work life balance, Islamic work ethics and burnout on turnover intention. JIEM : Journal of Islamic Enterpreneurship and Management, 2(2), 118–131. https://doi.org/10.18326/jiem.v2i2.118-131

Usset, T. J., Baker, L. D., Griffin, B. J., Harris, J. I., Shearer, R. D., Munson, J., Godzik, C., Torrey, W. C., Bardach, S. H., Mulley Jr. Albert G, Locke, A., Wright, H. M., Call, M., Sexton, B., Shanafelt, T., & Smith, A. J. (2024). Burnout and turnover risks for healthcare workers in the United States: Downstream effects from moral injury exposure. Nature Scientific Reports, 14(24915), 1–12. https://doi.org/10.1038/s41598-024-74086-0

Wen, Z., Qin, Y., Ni, Y., Wang, Y., Xu, K., & Zhu, Y. (2026). Burnout and turnover intention in primary public health workers: the mediating role of job satisfaction. Front. Public Health, 13(1708432), 1–13. https://doi.org/10.3389/fpubh.2025.1708432

Wibowo, F., Sosilowati, E., & Setiyawan, A. A. (2024). Fenomena turnover intention pada Generasi Z dalam revolusi industri 5.0. Journal of Management and Digital Business, 4(2), 313–325. https://doi.org/10.53088/jmdb.v4i2.1120

Willard-Grace, R., Knox, M., Huang, B., Hammer, H., Kivlahan, C., & Grumbach, K. (2019). Burnout and health care workforce turnover. Annals of Family Medicine, 17(1), 36–41. https://doi.org/10.1370/afm.2338

Wynendaele, H., Clays, E., Peeters, E., DeJonghe, Y., Hecke, A. Van, & Trybou, J. (2025). Understanding turnover in healthcare and welfare sectors of high-income countries: An umbrella review. BMC Health Services Research, 25(806), 1–22. https://doi.org/10.1186/s12913-025-12966-5

Downloads

Published

2026-06-18

How to Cite

Tjahjadi, J. C., & Tjiptodjojo, K. I. (2026). Kepuasan Kerja memediasi Pengaruh Burnout terhadap Turnover Intention Tenaga Kesehatan Klinik X. Dinasti Health and Pharmacy Science, 3(4), 186–191. https://doi.org/10.38035/dhps.v3i4.3424

Issue

Vol. 3 No. 4 (2026): Dinasti Health and Pharmacy Science (April - June 2026)

Section

Articles

License

Copyright (c) 2026 Joseph Christian Tjahjadi, Kartika Imasari Tjiptodjojo

Creative Commons License

This work is licensed under a Creative Commons Attribution 4.0 International License.

Copyright :

Authors who publish their manuscripts in this journal agree to the following conditions:

  1. Copyright in each article belongs to the author.
  2. The author acknowledges that the DHPS has the right to be the first to publish under a Creative Commons Attribution 4.0 International license (Attribution 4.0 International CC BY 4.0).
  3. Authors can submit articles separately, arrange the non-exclusive distribution of manuscripts that have been published in this journal to other versions (for example, sent to the author's institutional repository, publication in a book, etc.), by acknowledging that the manuscript has been published for the first time at DHPS.