The Role of Alternative Dispute Resolution Institutions in the Financial Services Sector in Resolving Insurance Disputes

Authors

  • Tia Arista Faculty of Law, Palangka Raya University, Indonesia
  • Novea Elysa Wardhani Faculty of Law, Palangka Raya University, Indonesia
  • Evi Faculty of Law, Palangka Raya University, Indonesia

DOI:

https://doi.org/10.38035/jlph.v5i5.1999

Keywords:

Insurance, Alternative Dispute Resolution Institution in the Financial Services Sector (LAPS-SJK), Mediation, Arbitration

Abstract

The Alternative Dispute Resolution Institution in the Financial Services Sector (LAPS-SJK) is an institution that facilitates dispute resolution through non-litigation channels with the principles of justice and efficiency. The purpose of this study is to determine how to resolve insurance disputes through Mediation and Arbitration services at LAPS-SJK such as the Regulations and Procedural Process briefly. This study uses a normative legal research method with qualitative data analysis techniques, then the results of the study are presented in a scientific paper that describes the role and mechanism of LAPS-SJK in resolving insurance disputes. The research results show that although LAPS-SJK aims to provide affordable fees, until now there has been no transparency regarding the fee structure charged for various types of disputes which can be an obstacle for less fortunate parties. This study also shows that dispute resolution through Mediation and Arbitration can be an effective solution to reduce insurance disputes in Indonesia. It is important to increase socialization regarding this mechanism so that more parties use the existing alternative dispute resolution

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Published

2025-07-23

How to Cite

Arista, T., Wardhani, N. E., & Evi, E. (2025). The Role of Alternative Dispute Resolution Institutions in the Financial Services Sector in Resolving Insurance Disputes. Journal of Law, Politic and Humanities, 5(5), 4016–4023. https://doi.org/10.38035/jlph.v5i5.1999

Issue

Vol. 5 No. 5 (2025): (JLPH) Journal of Law, Politic and Humanities

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Copyright (c) 2025 Tia Arista, Novea Elysa Wardhani, Evi

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