Design and Development of a Web-Based Public Information System for Community Complaint Services at the Regional House of Representatives (DPRD) of West Java Province
DOI:
https://doi.org/10.38035/dit.v3i3.3176Keywords:
Information System, Public Complaints, Web, Waterfall, DPRDAbstract
Advancements in information technology have accelerated digital transformation across various sectors, including public services. The Regional House of Representatives (DPRD) of West Java Province holds a strategic role in accommodating and responding to public aspirations and complaints. However, the existing manual complaint management process presents significant challenges, such as inefficiencies in operations, limited transparency, and potential inaccuracies in data handling. To address these issues, this study proposes the design and development of an integrated, web-based public complaint information system. The system is developed using the structured Waterfall model, which includes stages of requirement analysis, system design, implementation, testing, and maintenance. PHP and MySQL serve as the core technologies for development. Results from black-box testing indicate that all system functionalities perform as expected. The system allows users to register, submit complaints, and track their status in real time, while administrators can efficiently manage and respond to complaints through an online interface. This solution is expected to strengthen communication between the public and the DPRD and to foster greater public participation in government accountability and oversight.
References
Anofrizen. (n.d.). Sistem Informasi Pengaduan Masyarakat Program Keluarga Harapan Kota Pekanbaru (Studi kasus: Dinas Sosial dan Pemakaman Kota Pekanbaru) (Undergraduate thesis, Universitas Islam Negeri Sultan Syarif Kasim Riau).
Rahman, A., & Kurniawan, A. (2023). Transformasi Digital dalam Pelayanan Publik Melalui Implementasi Sistem Informasi Berbasis Web. Jurnal Digitech, 4(2), 110–120.
Widyaningtyas, A., Prabawati, N. P. A., & Wismayanti, K. W. D. (2023). Implementasi program layanan aspirasi dan pengaduan masyarakat (SIDUMAS) dalam pengaduan masyarakat di Dinas Komunikasi dan Informatika Kabupaten Badung. Ethics and Law Journal: Business and Notary, 1(3), 1–10.
Syaif Kasiam Riau, 2017. Kurniasih, N., & Dede, R. (2022). Peran DPRD dalam Menyerap Aspirasi Masyarakat Melalui Mekanisme Reses dan Pengaduan Publik. Jurnal Ilmu Pemerintahan, 9(1), 65–72.
Winarno, S. (2018). Penerapan teknologi informasi dalam pelayanan publik di Indonesia. Jurnal Administrasi Publik, 15(1), 23–35.
Ardhani, S. K. (2023). Membangun akses layanan publik unggul di Jawa Barat melalui transformasi digital. Jabar Digital Service. https://digitalservice.jabarprov.go.id/membangun-akses-layanan-publik-unggul-di-jawa-barat-melalui-transformasi-digital/
Sahirah, Z., Rudiana, R., & Sagita, N. I. (2020). Pelayanan publik melalui aplikasi layanan aspirasi dan pengaduan online rakyat (LAPOR) oleh Dinas Komunikasi dan Informatika Kota Bandung tahun 2020. Jurnal Administrasi Pemerintahan (Janitra), 1(2), 1–10.
Pressman, R. S., & Maxim, B. R. (2014). Software Engineering: A Practitioner’s Approach (8th ed.). McGraw-Hill Education.
Prajapati, M., & Sharma, A. (2013). Role of Web 2.0 in E-Governance. arXiv preprint [arXiv:1310.5439]. https://arxiv.org/abs/1310.5439
P. Soepomo, “Memebangun Aplikasi Autogenerate Script ke Flowchart Untuk Mendukung Business Process Reegineering,” J. Sarj. Tek. Inform., vol. 1(2), pp. 448–456, 2018.
R. Yusnia, S. Setiatin, W. Nadiroh, and C. Mecca Sufyana, “Perancangan Sistem Informasi Retensi Rekam Medis Pasien Rawat Inap Menggunakan Visual Studio 2010 di Rumah Sakit Jasa Kartini Tasikmalaya,” JURTEKSI (Jurnal Teknol. dan Sist. Informasi), vol. 2, no. 8, pp. 1049–1062, 2021, doi: 10.46799/jhs.v2i8.252.
J. A. Pressman, Software Engineering: A Practitioner’s Approach, 8th ed. New York, NY: McGraw-Hill Education, 2014.
E. Yourdon and L. Constantine, Structured Design: Fundamentals of a Discipline of Computer Program and Systems Design, Englewood Cliffs, NJ: Prentice Hall, 1979.
P. P. Chen, “The entity-relationship model—toward a unified view of data,” ACM Transactions on Database Systems (TODS), vol. 1, no. 1, pp. 9–36, 1976.
E. D. O. F. S. Ade Chintia Desy, “SISTEM INFORMASI PELAYANAN MASYARAKAT DI KELURAHAN PANARUNG, KECAMATAN PAHANDUT PALANGKARAYA BERBASIS WEB,” SISTEM INFORMASI PELAYANAN MASYARAKAT DI KELURAHAN PANARUNG, KECAMATAN PAHANDUT PALANGKARAYA BERBASIS WEB, vol. 14, no. 1, Jan. 2020.
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2026 Anggia Putri Deniyanti, Rini Suwartika Kusumadiarti, Candra Mecca Sufyana
This work is licensed under a Creative Commons Attribution 4.0 International License.
Copyright :
Authors who publish their manuscripts in this journal agree to the following conditions:
- Copyright in each article belongs to the author.
- The author acknowledges that the DIT has the right to be the first to publish under a Creative Commons Attribution 4.0 International license (Attribution 4.0 International CC BY 4.0).
- Authors can submit articles separately, arrange the non-exclusive distribution of manuscripts that have been published in this journal to other versions (for example, sent to the author's institutional repository, publication in a book, etc.), by acknowledging that the manuscript has been published for the first time at DIT.
