Pengaruh Financial Value, Functional Value, Individual Value, dan Social Value terhadap Customer Engagement dan Minat Beli Konsumen pada Live Streaming Commerce
DOI:
https://doi.org/10.38035/jafm.v5i3.592Keywords:
Perdagangan Langsung, Streaming Langsung, Keterlibatan Pelanggan, Niat MembeliAbstract
Saat ini, semakin banyak konsumen yang membeli barang-barang di platform live streaming. Namun, literatur yang ada jarang berfokus pada fenomena yang muncul ini. Artikel ini mencoba untuk membangun model teoritis berdasarkan teori nilai yang dirasakan untuk menjelaskan fenomena ini. Hipotesis yang diajukan pada penelitian ini dianalisis menggunakan structural equation modelling (SEM) dengan program AMOS. Teknik pengambilan sampel yang digunakan pada penelitian ini adalah purposive sampling dengan unit analisis individu. Secara total, 234 kuesioner online dikumpulkan, dan model persamaan struktural kuadrat parsial parsial digunakan untuk menganalisis model secara empiris Hasil penelitian menunjukkan bahwa nilai yang dirasakan konsumen (nilai keuangan, nilai fungsional, nilai individu dan nilai sosial) berpengaruh signifikan terhadap keterlibatan pelanggan, yang selanjutnya mengarah pada niat beli.
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